We are a store with kindness
Instead of boring discounts, we offer the best experience
Aren't almost all online stores the same? Well, not anymore. Our boutique, milk paint online store is different. It’s a business that isn’t price sensitive, one that doesn’t compromise the client experience to save a few Pounds and one that doesn’t offer low-quality products. We compete on service, products and experience rather than price. It’s being distinct, leaving an impression on customers with each interaction. Here, you won't get free shipping, coupons or discounts.
Someone will always find a way to be cheaper, but it's a race to the bottom. The race to the top makes more sense to us. We are focused on design, respect, integrity, innovation, sustainability and social entrepreneurship. It requires patience, passion and perseverance. The race to the top is the long-term path with the desirable outcome. Loyalty is earned over time through exceptional products and consistent service that builds customer trust.
The price is the same for every person who buys that item at retail. The value is different for everyone. Low price is the last refuge for marketers who don’t have the patience to demonstrate value for those that need it. Customers will remember their experience with a brand long after they’ve forgotten a discount.
Milk Paint Boutique is a specialised premium and the online boutique store offered by Konsiteo Limited. First, in 2014 we started with the idea of connecting building material manufacturers, their products (mortars, grouts, adhesives, bricks), architects, contractors and customers. Then, in 2018 suddenly we find out about milk paint and the first manufacturer since 1974 The Old Fashioned Milk Paint. We realised that we prefer to offer milk paint because this product makes people happy and contributes to their healthy everyday environment. It's a business with purpose, a team with purpose and a store with kindness - everything that we enjoy and that we stand for. Now we are focused on milk paint, extraordinary customer experience and on building long-term relationships with our supplier and customers.
Our team continually look for ways to improve our company and the products and services we provide. Best is not sufficient, we recruit and hire the very best people we can find, and then we give them the training they need to do their jobs independently and well. As a result, our people create and deliver the very best products and services. We work hard to improve our offerings continuously. We refuse to become complacent.
There are two paths: "We'll serve just enough to make the maximum profit" or "We'll profit just enough to provide the maximum service". We've chosen the second path. If you’re working overtime to sell mediocre products to low demanding customers, consider an alternative, serving the most dedicated customers with something remarkable.
Not only does our company provide significant value to our customers, but we leave them better off than if they didn't use us at all. We must always find ways to improve what we do. Our team know the business, and we know what it takes to do the job right. We are aware we’re not the cheapest option in the market, but we make up for that by providing our clients with the best customer experience. Customer satisfaction is our number one priority.
Konsiteo Ltd. Limited by shares company registered in England and Wales at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Company Registration Number: 09835328. VAT Registration Number: GB 226792289. ICO Registration Number: ZA150392. IBAN: HR8024070001100452943, BIC: OTPVHR2X. Director: Alen Karlovic.