How to place an order
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Customers do not have to create an account to place an order, you can complete the order process as a guest. In the prices of all products, VAT is included. For customers from Switzerland, the VAT is not included. After selecting the product and completing the order (delivery costs and value-added tax), the final payment is made in the currency of the Euro (€, EUR).
We ship all our products to these countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. All companies within the European Union can order products without paying the VAT if they have a valid VAT ID.
If you are ordering products from Switzerland, you will need to pay a local VAT (7,7%), duties and any other customs fees in Switzerland. We aren't registered for VAT in Switzerland. Tariff numbers: Milk Paint - 28365000, Extra Bond - 39052100. All products are VOC-free and delivered from Rijeka, Croatia.
Payment options: Visa, Mastercard, Maestro, PayPal, internet banking transfer (€, EUR / SEPA, IBAN: HR8024070001100452943, BIC: OTPVHR2X). All products are shipped directly from our local warehouse in Rijeka, Croatia. We don't use drop shipping, our team packs every order.
You can track the order from our warehouse to your address (email and SMS notifications). All products are insured during delivery. A satisfied customer is our priority. If the products are damaged or lost during transportation, you can immediately receive a refund at no extra cost, usually within two business days depending on your bank. You have the right to return purchased products within 365 days and receive a refund. The thinking period expires 365 days after the date of receipt of the goods. Tell us about your return request by sending an e-mail to email@example.com. You can also send us an Order Withdrawal Form. Send all products within 14 days of the day you notified us that you want to cancel the purchase.
Refunds will be made when we receive products to our warehouse. There are no additional costs for returning the product, and the original delivery charges are returned. DPD will pick up the products at your address. You need to print out the DPD sticker which we send you by email or post, stick it on the box and that's all. After ordering, the products are shipped in a brief time (1 to 2 business days). Estimated delivery duration refers to delivery. All orders are subject to our one workday package preparation.
Everything inside the box and the box itself in which we send the products are made of recycled paper. We use fast-assembly boxes without taping. The adhesive tape is made of recycled non-chemical adhesive paper, and we do not use classic plastic strips in packaging. The protective bag in which we pack Extra Bond is made from corn sugar, and it's biodegradable and compostable.
Our small warehouse is equipped with temperature and humidity sensors. Milk paint is sensitive to moisture (chalk forming) and Extra Bond is sensitive to low temperatures (freeze-thaw cycles). We invest a lot in the digitisation of our warehouse, products' quality and satisfied customer.
Ingeo is not only a packaging material that has excellent oil, grease & odour barrier, but the entire package is made from renewable resources, and the packaging can be both composted in a compost site and recycled. The outer milk paint cardboard packaging is made of recycled paper. Inner Ingeo biodegradable and 100% compostable packaging is made of corn sugar, and you can put it in compost. Ingeo doesn’t require corn, it only needs a sugar source, whatever is most readily available depending on the geography. In the future, Ingeo will be made from cellulosic raw materials, agricultural wastes and non-food plants. Ingeo is a unique bio-based material made from plants instead of oil. NatureWorks currently uses plant sugars derived from 100% annually renewable field corn as the source material for manufacturing Ingeo. This corn is already grown for many industrial and functional end-uses. In context, Ingeo uses less than 1/20th of 1% (0.05%) of the annual global corn crop today, and as such contributes little to no impact on international or local food chains.
The buyer is liable for any damage to goods resulting from handling the goods, other than what is necessary to determine the nature, characteristics and functionality of the product. If your product is damaged during transit or if you have accidentally received the wrong product, please contact us by email or phone. In case of damage to the product (after delivery), the refund amount will be reduced by the percentage corresponding to the value of the goods. In that case, you will be notified. Always save all documents about your order. Be careful when selecting products in different colours because colours in real life may be slightly different from the colours you see on the device display.
If the packaging has visible damage, we recommend that the customer refuses to accept the package as there is a possibility of product damage. The delivery man will then return the shipment, with the note that the shipment contains a shortage. Ordered products are delivered to your address and the door of your apartment if you live in a multi-storey residential building. For further inquiries feel free to contact us by e-mail at firstname.lastname@example.org.
You can find more information on the Your Europe website and the European Consumer Center page. Download the EU Code of Online Rights. The Online dispute settlement website is an official site managed by the European Commission and is dedicated to helping consumers and merchants.